Terms of Service

Bold Coast Leads builds and ranks local-service websites in Maine and sends the calls and form leads to one business per market. You can buy those leads one at a time, or rent the whole ranked site for a flat monthly rate. These terms cover how you use this website and how those arrangements work. By using the site or signing up for a lead plan or a rental, you agree to what follows. If you do not agree, please do not use the site.

If you have a written agreement with us, that agreement controls where it differs from these terms. We may update these terms from time to time. The version posted here, with the date above, is the one in effect.

Using this website

You may read this site, use the calculator, and contact us about your market. You may not scrape it, copy the content, resell it, or try to break into any part of it. The text, design, code, and images here belong to Bold Coast Leads. Do not reuse them without our written go-ahead.

We try to keep everything accurate and current, but markets change and listings move. We do not promise the site is free of errors or always available.

Estimates and calculator results are not quotes

Any "from $X" price, any number the lead value calculator shows, and anything we say in an email before you sign are estimates. They are there to help you think it through, not to lock in a price. Real pricing for your trade and town is set in the written agreement we send you. Nothing on this site is a binding offer or a guaranteed rate.

Lead plans and rentals are month to month

Both ways of working with us run month to month. There is no long-term contract and no early-exit penalty. You can cancel with notice as set out in your agreement, usually before the next billing cycle. You can also switch between pay-per-lead and renting the site whenever it suits you. One email handles the change, and we apply it from the next cycle.

Pay-per-lead means you are billed for the real leads from your market that month. Renting means you pay a flat monthly rate and keep every lead the site produces, including busy-season spikes. The specific rate and start date live in your agreement.

What counts as a billable lead

For pay-per-lead plans, you are billed only for real leads. A billable lead is a first-time contact from someone in your service area who is asking about your service, and who does one of these:

• Stays on a call with you for at least 60 seconds of real conversation
• Leaves a voicemail
• Sends a complete form or text with a working phone or email

The following are never billed:

• Calls under 60 seconds with no voicemail and no booked job
• Repeat contacts from the same person within 30 days
• Spam, robocalls, auto-diallers, and telemarketers
• Sales calls trying to sell you something, and job seekers
• Wrong numbers, misdials, and silent hang-ups
• Anyone outside your service area or asking for a service you do not offer
• Our own test and quality-check calls

A real customer who calls about your service and then hires someone else is still a billable lead. We deliver genuine, in-area inquiries. We do not guarantee that any given lead becomes a job.

Recordings and your dispute window

Every call to your market runs through a tracking number that records it, and every form is timestamped. Your monthly report lists each lead so you can see it is real. If you think a lead should not have been billed, you have five business days from the invoice to flag it. We review the recording and respond, usually within three business days. If you are right, we credit it against your next invoice. After five business days, the lead stands.

The tracking number

For rentals and call tracking, we set up a local tracking number that rings your existing phone. There is nothing to install, no porting, and no app. The number stays ours. When you sign, we point it at your phone, and every call through it is recorded for your report. If your arrangement ends, the number stays with us and stops forwarding to you.

Exclusivity

While you hold a market with us, the leads from that market go to your business and no one else. We do not sell the same call to two contractors. One business per market is the whole point. If you stop a plan or rental and leave the market, that market can be offered to another business.

Rentals do not transfer the website or domain

When you rent a ranked site, you are renting access to the leads it produces. You do not own the website, the domain, the content, or the rankings. Those stay with Bold Coast Leads. If the rental ends, the site and its calls go back to us, and we may rent or sell that market to someone else. The SEO we do on a site we rent to you is done at our in-house rate, which is lower than agency SEO on a site we do not run.

Custom builds you pay for, you own

A rental is different from a custom build. If you commission and fully pay for a custom website that we build for your own business, that finished site is yours once it is paid in full. We will hand over the files and help you take ownership. Until it is paid for, the work stays ours. This applies only to custom builds, not to rentals of our ranked sites.

No guarantee of a specific number of leads

Search demand goes up and down with the season, the weather, and the local market. We work to rank the sites well and send you real leads, but we do not promise a set number of leads, a set number of calls, or a set amount of revenue in any period. Anyone who guarantees you exact lead counts is guessing.

Limitation of liability

We provide our services with reasonable care, but we are not liable for indirect or consequential losses, lost profits, or business you believe you missed. To the extent the law allows, our total liability to you for any claim is limited to the amount you paid us for the service in the month the claim relates to. Some of what affects your results, like how fast you answer the phone and how you close a job, is on your end and outside our control.

Governing law

These terms are governed by the laws of the State of Maine, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Maine.

Questions

If anything here is unclear, just ask. Email hello@boldcoastleads.com or call (207) 598-1219 and we will walk you through it before you sign anything.